Terms & Conditions

Northpoint Training Pte. Ltd. (“Northpoint” "We" "Us") takes learning and development seriously, and is committed to ensuring that you thoroughly enjoy and are satisfied with the experience. By engaging Northpoint for assessments, training, coaching, mentoring, consulting, you understand and acknowledge the terms and conditions described in this statement.

 

General Disability Policy

Northpoint supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations. In addition, the Northpoint prohibits discrimination on the basis of disability and insures equal opportunity for all qualified individuals with disabilities. Northpoint is committed to providing reasonable accommodations in compliance with all local, state, territory, and federal laws.

DEIJ Statement
The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Staff and volunteer leaders from ICF’s six family organizations subsequently co-signed the statement. This statement of principles reflects a position we invite every ICF Member, Credential-holder and accredited provider to subscribe to.

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. Our mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that many coaches and coaching clients face due to systemic problems in their communities.

As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.

We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.

Non-Discrimination Policy
It is the policy of Northpoint that:

  • Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All staff and personnel will not discriminate against any employee or participant because of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All individuals are welcome to participate regardless of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

Northpoint does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the Grievance Policy and Northpoint will promptly investigate all claims and reports of inappropriate conduct.

 

Grievance Policy

The objective of our Grievance Policy is to ensure that students can freely present grievances and that Northpoint can respond to and resolve those grievances in a fair and just manner. Grievances can include alleged discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, or disability, alleged staff violation of the code of ethics, or other problems arising in the relationship between a participant and a staff member or policies of Northpoint.

Our procedures

1. Informal resolution

As we are training people to become coaches, we will first attempt an informal resolution between the parties involved. We aim at resolving the issue as soon as possible and the person who is alleged to have caused the grievance is asked to respond promptly, if possible before the next official meeting (as a mentor or in class)

2. Review

If the person who presents the grievance is not content with the result of the informal resolution, they are asked to present the issue to the Program Director who will ask for a meeting of the involved parties to come to an equitable resolution.

 

Participation Policy

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Attendance

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course sessions. If you have an emergency or become ill and are not able to attend a coach training session, please contact your mentor or Program Director immediately. You will be expected to make up the material for the missed session. Participants are expected to attend 85% of the asynchronous classes. If you need to miss more than 15% of the classes, you may attend this portion of the class in another cohort to make up for the lessons missed. Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to Northpoint.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

  • Being punctual for all sessions.
  • Attending all live sessions and mentor coaching sessions.
  • Having your camera on for virtual live sessions.
  • Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
  • Engaging in discussions with integrity and honesty.
  • Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviours.
  • Embracing diversity and inclusion while respecting the dignity and humanity of others.

Illness Policy

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your mentor or Program Director immediately

Participants are expected to attend 85% of the classes in person. If you need to miss more than 15% of the classes, you may attend this portion of the class in another cohort to make up for the lessons missed. In case of longer absences due to illness or other unforeseen events, refer to our partial completion policy.

 

Contract Terms & Conditions

Payment & Fees

The course can be paid in installments. The entire training fee needs to be paid in full by the end of the program without any deductions. Your registration is dependent upon full receipt of payment. We accept payment by local bank transfer, PayPal and Wise. All payments will be in Singapore currency. The student is responsible for any bank transfer fees.

Refund Policy

Cancellation is possible without charge up to 4 weeks prior to the first session. If you cancel 2 weeks before the first session, 50% of the course fees need to be paid and after 1 week prior to the first session, the whole fee must be paid. If the participant can nominate a fully paying replacement participant, the fee will be waived. Written notice of cancellation shall be effective on the date the withdrawal is received by Northpoint.

Registration Modifications

Modifications to registrations, including substitutions of participants or transfer of course dates, must be completed at least 30 days before the program start date. Course changes will be allowed as long as there are spots available. Deferment of a course by an individual or organisation can be made, subject to approval by Northpoint, and limited to one deferment per participant. After which, the individual or organisation forfeits the course fees.

Changing Dates

The training provider can cancel the program or change the dates if there are less than 6 participants or for other reasons which are out of the control of the training provider. The participant will be notified as early as possible. The training provider reserves the right to make changes in dates, platform, trainers etc. Participants will be notified as early as possible.

Guarantee

In case of a cancellation by the training provider any fees already paid will be reimbursed. Any and all other claims or demands are excluded. We accept no liability for consequential or secondary financial losses, property damages or any other damages.

Data Protection

We will use the participants‘ personal data exclusively for running the program and will keep all information confidential.

Information

Participants can receive free information on which data we have saved about them and we will delete any data upon their request as early as we can. Please contact your mentor or Program Director to facilitate such requests.

Using your data

Your data is protected under the terms of the 2018 EU General Data Protection Regulation based on our privacy policy.

Recording Sessions

We record sessions of our classes on zoom and make them available to the other participants and trainers in the class. By booking a class with us you agree that we can record the sessions and make them available to the other participants in the class and to the trainers with Northpoint. In no case will we make the recordings available to anyone else. By booking a class with us, you also confirm that you will not share any of the recordings outside the group of participants of the particular class.

Severability Clause

Should individual terms of this contract be ineffective or lose their effectiveness due to later circumstances or should a loophole emerge in this contract, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the considered would have wanted, had they considered the point.

Recording sessions

We record sessions of our classes on zoom and make them available to the other participants and trainers in the class. By booking a class with us you agree that we can record the sessions and make them available to the other participants in the class and to the trainers at Northpoint. In no case will we make the recordings available to anyone else. By booking a class with us, you also confirm that you will not share any of the recordings outside the group of participants of the particular class.

Mentoring Recordings

When you submit coaching recordings to a mentor or to a class of participants, you hereby assure that you have the necessary permissions for the client and that Northpoint may use the recording for the purposes of mentoring. Northpoint will never share recordings of your coaching outside the company, unless requested by ICF for program accreditation or renewal, upon which, you will be notified.

Privacy Policy

Northpoint Training Pte. Ltd. (“Northpoint” "We" "Us") takes the privacy of your ‘Personal Information’ seriously. This Privacy Policy applies to the Northpoint-training website (the “Website”) and governs data collection, processing and usage in compliance with the Personal Data Protection Act of Singapore (“PDPA”). By using the Website, you consent to the data practices described in this statement.

This Privacy Policy explains how Northpoint collects, uses and discloses your Personal Information and how to contact Northpoint if you have any further questions regarding our management of your personal information. Please read this policy carefully to ensure you understand Northpoint's practices regarding the management of any personal information that you disclose.

 

What is ‘Personal Information’?

‘Personal Information’ is any information that identifies you or that could reasonably identify you. This could include information such as your name, contact details or date of birth.

 

Information Collected from our Website

Northpoint monitors the use of The Website through the use of cookies and similar tracking devices. This information includes your IP address, browser type, domain names, access times and referring website addresses. We may also will obtain your name, phone and e-mail address, when you contact us or purchase products and/or services from us.

 

Use of Personal Information

Northpoint uses your Personal Information for a variety of reasons, including:

  • To build a better browsing experience for you;
  • To respond to your inquiries or requests;
  • To gather feedback;
  • To inform or update you of other products or services available from Northpoint;

 

Non-disclosure

Northpoint does not sell, rent, lease, or release your Personal Information to third parties, but may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your Personal Information is not transferred to the third party without your explicit consent.

 

Disclosure of Personal Information

Northpoint will disclose or share your Personal Information, without notice, only if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on Northpoint or the Website; (b) protect and defend the rights or property of Northpoint.

 

Use Of Cookies

The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. They cannot be used to run programs or deliver viruses to your computer. 

Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. The Website uses Google Analytics. Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.

Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our Website or to fully experience the interactive features of the Northpoint services or websites you visit.

 

Security Of Your Personal Information

Northpoint strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Access to your Personal Information

Subject to the exceptions referred to in the PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Links to Other Websites

The Website may contain links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

Changes to the Privacy Policy

This Privacy Policy was written on 9 November 2021 and Northpoint reserves the right to modify these Privacy Policy at any time.

 

Contact Information

Northpoint welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Terms of Use

Welcome to the Northpoint Training Pte Ltd (Northpoint) website northpoint-training-com.preview-domain.com (the “Website”).  Northpoint provides access to the Website only upon your agreement that your access and use will be subject to the following Terms of Use (“Terms of Use”).  

These Terms of Use constitute a legally binding agreement, so please read them carefully. The use of the words “you” and “your” refer to individuals using the Website as well as individuals using the Website on behalf of business entities. Individuals using the Website on behalf of a business entity represent and warrant that they have the legal authority to bind such business entity to these Terms of Use.

 

Description

Any portion of the Website that is accessible to the general public provides information about Northpoint, the services it provides, news, office locations, and other general information. It may also include educational content, images, illustrations, audio clips, video clips, events and seminars, and other data (collectively referred to as the “Content”).

 

Submissions

In the event that you send any information to Northpoint or to the Website (whether in the form of an email, comment, message or by other means) you represent and warrant that such information is not confidential or proprietary to you or to any other person or company (unless you and Northpoint are parties to a separate agreement governing the confidentiality of such information). Furthermore, unless you and Northpoint are parties to a separate agreement governing the confidentiality of such information submitted, you agree that Northpoint is not responsible for the confidentiality of the information that you submit to Northpoint.  

 

Links

The Website may provide links to third party web sites.  Northpoint is not endorsing or sponsoring such third parties or their web sites. You agree that Northpoint is not responsible for the availability of or content on any web sites operated by such third parties that may be accessible through the Websiite or through any other web site operated by Northpoint.

 

Reliance on the Information

You acknowledge and agree that your use of the Website, and your reliance upon any data or information accessed using the Website, is at your own risk.  

You agree to make and rely on your own independent investigation of the completeness, accuracy and suitability of any information, data, or analytical product available on the Website before reliance thereon.

Northpoint reserves the rights to, without notice: (a) modify, suspend or terminate operation of or access to the Website at any time for any reason; (b) modify, change or discontinue the Website and its Content at any time; and (c) interrupt the Website as necessary to perform routine and non-routine maintenance, error corrections, or other changes.

 

License to Use Content

As long as you comply with these Terms of Use, Northpoint grants you a personal, non-exclusive, non-transferable, non-sublicensable, limited right to access, display and use this Website and the Content solely for your personal use.

You may not reproduce, create derivative works from, republish, transmit, or distribute in any way whatsoever any Content from the Website without the prior written permission of Northpoint.

 

Warranty Disclaimers

You acknowledge and agree that the Website and the Content are provided on an “as is” and “as available” basis and that use of the web site and the content is at your sole risk.  Northpoint makes no warranty whatsoever about the content, website, its operation or availability, the accuracy of the information provided on or through the website, or the security of the website.  Moreover, Northpoint expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement regarding the content and the website. Northpoint makes no warranty that (a) the content or web site will meet your requirements, (b) the content or web site will be uninterrupted, timely, secure, or error-free, or (c) the results that may be obtained from the use of the content or web site will be accurate or reliable.

 

Limitations of liability

You expressly understand and agree that Northpoint shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if advised of the possibility of such damages) resulting from the use or the inability to use the website or from the accuracy or inaccuracy of any content or information available using the web site.  In no event shall Northpoint’s liability exceed the amount of fees Northpoint received from you to access the web site and content.

 

Indemnity

You agree to indemnify, defend and hold Northpoint, and its respective officers, directors, managers, employees, agents and representatives harmless from any claim or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of Content you submit, post to or transmit through the Website, your use of the Website, your connection to the Website or your violation of these Terms of Use.

 

Privacy

Northpoint is committed to protecting your privacy.  Please refer to our Privacy Policy.

 

Changes to these Terms of Use

These Terms of Use were written on 9 November 2021 and Northpoint reserves the right to modify these Terms of Use at any time.

 

Governing Law

Use of the Website and these Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore.

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